Invitation to Tender for Case Management Solution (CMS)

Concepts

• bridgend
• information technology

Location

Bridgend

Description

The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.

Total Quantity or Scope

It is expected that the CMS will be cloud-hosted, that the helpdesk support, system monitoring and maintenance work will generally be undertaken remotely and that the provider will use their own facilities and equipment to access the system.

Renewal Options

The contract will be for a 3-year term following an initial design and preparation period, with full implementation of the service commencing 1 April 2024 with the option to extend annually up to a maximum of 2 further years by mutual agreement.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Staff qualifications are relevant.
• Award on basis of price and quality.

Other Information

Please note Appendix 2 is available in English only. NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=135100. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:135100)