Invitation to Tender for Case Management Solution (CMS)

A Contract Award Notice
by PUBLIC SERVICES OMBUDSMAN FOR WALES

Source
Find a Tender
Type
Contract (Services)
Duration
3 year (est.)
Value
£480K
Sector
TECHNOLOGY
Published
18 Jun 2024
Delivery
01 Nov 2017 to 31 Mar 2021 (est.)
Deadline
n/a

Concepts

Location

Bridgend

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.

Total Quantity or Scope

It is expected that the CMS will be cloud-hosted, that the helpdesk support, system monitoring and maintenance work will generally be undertaken remotely and that the provider will use their own facilities and equipment to access the system.

Award Detail

1 Computer Application Services (Edinburgh)
  • Num offers: 5
  • Value: £480,000

Award Criteria

Experitse, resource and customer service 30.0
Customer reviews 15.0
Equality, sustainability, Welsh language and social value 10.0
PRICE 45.0

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Award on basis of price.

Other Information

Please note Appendix 2 is available in English only. (WA Ref:142290)

Reference

Domains