Telecare Services Inspection, Repair & Maintenance

Concepts

• edinburgh
• telecommunications equipment
• maintenance services
• critical services
• seamless support services
• routine maintenance
• maintenance
• a customer request service
• telecare
• an appropriate preventative maintenance and equipment replacement schedule

Location

Various across the Southern part of Hanover's Portfolio

Description

Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.

Total Quantity or Scope

This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. … The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule. During the contract period the estate will undergo a digitisation programme. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service.

CPV Codes

• 50330000 - Maintenance services of telecommunications equipment

Indicators

Other Information

The service will operate within a framework of continuous improvement with which the service provider will be required to engage; bringing innovation, sharing ideas and implementing improvement measures to increase operational effectiveness/efficiency and drive out waste. An Open Procurement procedure will be utilised. Hanover (Scotland will host an open online meeting on Wednesday 1st November 2023 at 12-1pm for interested suppliers to engage with Hanover repairs, housing, customer services and IT staff. This will provide an opportunity for suppliers to understand the current setup, requirements, future plan, business processes etc. This event will be held online via Microsoft Teams. Suppliers that wish to attend this event should email tenders@mjmconsultancy.co.uk by no later than 25/10/23. Potential suppliers will be given one week to reflect on the event and ask follow-up questions. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/[To follow] NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=745516. (SC Ref:745516)