Warden Call and Telecare Services Inspection, Repair & Maintenance

Concepts

• edinburgh
• personal computers, office equipment
• repair and maintenance
• maintenance services
• critical services
• callout services
• seamless support services
• pre-planned maintenance
• warden call
• existing warden call

Location

Various across Scotland

Description

Hanover (Scotland) is seeking a Warden Call and Telecare Services solution for its portfolio of homes across Scotland. This solution will deliver periodic testing, routine maintenance and repairs including a 24/7 / 365 days response capability for the restoration of critical services and a customer request service for fault reporting and resolution. To enable this, integration with existing Warden Call, Telecare and other Hanover systems will be required.

Total Quantity or Scope

This solution will deliver periodic testing, maintenance and repairs including a 24/7 / 365 day response capability for the restoration of critical services and a customer request service for fault reporting and resolution. Some training will also be required. … The new service will commence with confirmation of the asset baseline to establish condition and, from which, to develop and implement an appropriate preventative maintenance and equipment replacement schedule. During the contract period the estate will undergo a digitisation programme. A number of properties' equipment will be upgraded and, post upgrade, a period of manufacturer warranty on the new/upgraded will apply. However, the equipment will still be required to inspected by the Supplier during this period. Seamless support services will be required to be delivered during this period of transition from analogue, through a period of analogue / digital mix and on to a fully digital service. An open tender exercise will be carried out. Bidders will be required to provide a cost per development to carry out pre-planned maintenance to all equipment on site, as well as an hourly rate for callout services, for the commercial aspect. Bidders will also be required to provide answers to technical questions for the quality element

Award Detail

Renewal Options

A schedule of rates for replacement parts is also requested.

Award Criteria

CPV Codes

• 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
• 50330000 - Maintenance services of telecommunications equipment
• 38431200 - Smoke-detection apparatus
• 50320000 - Repair and maintenance services of personal computers
• 50413100 - Repair and maintenance services of gas-detection equipment
• 50413200 - Repair and maintenance services of firefighting equipment

Indicators

• Options are available.
• Award on basis of price.

Other Information

The service will operate in a framework of continuous improvement; bringing innovation, sharing ideas and implementing improvement measures. A Contract Operations' Manual will be jointly developed and cover process, management and governance on a day to day basis. It will also cover performance monitoring and dispute resolution. Tenders should be submitted using the Tender Documents provided in the 'Associated Documents' Section, which includes a document checklist. To obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/[To follow] (SC Ref:759127)