Bi-Borough Registrars Service Improvements - Prior Information Notice

Concepts

• software package
• information systems
• registrars booking system
• the current registrars booking system
• bi-borough registrars service improvements - prior information notice
• improvements
• registrars
• customer behaviour
• ceremonies
• a smoother customer experience

Location

London

Description

Westminster City Council and The Royal Borough of Kensington and Chelsea are looking for a supplier to make improvements to the current Registrars Booking System, this would enable individuals booking ceremonies to have a smoother customer experience than is currently given through the website. A new booking solution would also include a facility that allow the service to better understand customer behaviour and requests so that the service can adapt to meet demand.

CPV Codes

• 48000000 - Software package and information systems

Indicators

Other Information

This Prior Information Notice is to provide advance information to the market in anticipation of the formal tender being made live during the month of October 2023, for an open procedure procurement exercise. Westminster Registration Service provides a wide range of statutory and discretionary services to residents as well as customers from all over the World. The service is looking to procure a new enhanced digital booking system, making use of modern technologies widely used in retail and e-commence businesses to provide an exceptional customer experience. The Service requires a booking solution must be easy to use, with a high degree of self service and control, drive bookings from initial enquiry. In addition, it needs to provide customer insight and business intelligence to ensure the service is more responsive, better able to plan future products and services, maintaining its reputation as a market leader. This opportunity and all associated procurement documents will be accessible via the contracting authority's e-sourcing portal; www.capitalesourcing.com. To express your interest via the portal, please register, click the following link, enter your Username and Password: https://www.capitalesourcing.com/web/login.shtml, and complete the on-line Expressions of Interest Questionnaire Reference: pqq_WCC_1920 - Bi-Borough Registrars Service Improvements - Expression Of Interest. If you are not registered on Westminster City Council's capitalEsourcing e-tendering portal, but would like to express an interest, please visit the above mentioned address and follow the on-screen registration instructions. If you require any assistance registering on the portal, please contact the capitalEsourcing helpdesk on 0800 069 8630. Any questions regarding the procurement must be submitted in writing via the e-sourcing Portal (“the Portal”). All potential providers are reminded that the contracting authority is not bound to award any contract as a result of this prior information notice or does it promise any volume guarantees as a result of this notice. All potential candidates must accept all the terms of the contract for your tender to be accepted.