Bi-Borough Registrars Service Improvements

Concepts

• software package
• registrars booking system
• the current registrars booking system
• improvements
• bi-borough registrars service improvements
• registrars
• information systems
• customer behaviour
• ceremonies
• a smoother customer experience

Location

London

Description

Westminster City Council and The Royal Borough of Kensington and Chelsea are looking for a supplier to make improvements to the current Registrars Booking System, this would enable individuals booking ceremonies to have a smoother customer experience than is currently given through the website. A new booking solution would also include a facility that allow the service to better understand customer behaviour and requests so that the service can adapt to meet demand.

Total Quantity or Scope

Westminster City Council and The Royal Borough of Kensington and Chelsea are looking for a supplier to make improvements to the current Registrars Booking System, this would enable individuals booking ceremonies to have a smoother customer experience than is currently given through the website. A new booking solution would also include a facility that allow the service to better understand customer behaviour and requests so that the service can adapt to meet demand. For further detail, please review the specification on our eSourcing portal.

Renewal Options

24+12

Award Criteria

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price and quality.