Inbound Mail and Document Management

Concepts

• blackpool
• scanning services
• all dwp inbound mail
• physical and e-mail correspondence
• document management
• an inbound item
• management
• mail
• inbound
• dwp

Location

Blackpool

Description

This service will provide the end-to-end document management of physical and e-mail correspondence from citizens. All DWP inbound mail must be sorted at envelope level, opened (whether hard-copy or email), and prepared into batches according to the DWP business rules ahead of being scanned, indexed using OCR software, and digitally ingested into DWP's IT infrastructure. DWP will then route this digital correspondence to the relevant business unit in DWP for processing. This contract will also include the hard-copy storage of records, both in the short-term following an inbound item being scanned and longer-term hard-copy storage of physical items relating to citizens, staff and corporate records. All items held in storage, whether short-term or longer-term must be securely stored, maintained, retrieved and destroyed in-line with the DWP retention policies.

Ammendments to Previous Notice

CPV Codes

• 79999100 - Scanning services