Dynamics Support, Development & System Integration

Concepts

• computer support
• cardiff
• information systems
• system management
• database systems
• database management system
• software development
• technical computer support
• communication and computer systems
• computer systems

Location

Cardiff

Description

Social Care Wales are seeking to appoint a suitably skilled supplier or consortium to provide maintenance (and BAU support),​ 3rd tier support​ and integrated system development.​ Within the proposed service scope Social Care Wales identify the following sub-services: Dynamics 365 (Carreg) & Marketing, ​Analytics & Reporting, API Integration , Single Sign On (B2C) and Machine Learning / AI​. Please see ITT for full specification.

Total Quantity or Scope

A dynamics 3rd tier support​, database development, system integration and maintenance (BAU support)​ contract opportunity. The project will be carried out by open tender with an award date of February 2024, and go live date of April 2024. The full timetable for the project is contained in the contract notice. There is an estimated budget of GBP 2,400,000 (inclusive of any applicable VAT) agreed for this tender across the full contract term. (6 years). Please see the attached contract notice for further information and detail of the procurement process and Social Care Wales.

Renewal Options

The initial contract term will run for 36 months with a possibility of being extended for up to a further 36 months, up to a total period of 72 months (6 years). A break clause will be inserted following the initial 36 month term, which Social Care Wales reserves the right to not enact.

Award Criteria

CPV Codes

• 72600000 - Computer support and consultancy services
• 48000000 - Software package and information systems
• 48781000 - System management software package
• 48600000 - Database and operating software package
• 48610000 - Database systems
• 48611000 - Database software package
• 48612000 - Database-management system
• 72212600 - Database and operating software development services
• 72212610 - Database software development services
• 72320000 - Database services
• 72321000 - Added-value database services
• 72610000 - Computer support services
• 72611000 - Technical computer support services
• 35710000 - Command, control, communication and computer systems
• 48900000 - Miscellaneous software package and computer systems
• 72212900 - Miscellaneous software development services and computer systems
• 72514200 - Facilities management services for computer systems development
• 72514300 - Facilities management services for computer systems maintenance

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price and quality.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=136148. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:136148) The buyer considers that this contract is suitable for consortia.