Academies for Character and Excellence - ICT Managed Service

Concepts

• devon
• information technology
• helpdesk services
• data network management
• computer services
• computer management
• ict managed service
• consultancy services
• ict
• associated project implementation and training services

Location

Academies for Character and Excellence, Pathfields, Totnes TQ9 5TZ

Description

1.2.2 ACE wishes to engage a single contractor to supply an ICT Managed Service and associated project implementation and training services across all sites within the Trust. This procurement involves the delivery of ICT across all the schools as part of a joined up programme of work, whilst at the same time being able to be flexible to deal with ad-hoc purchases and small projects that individual schools may need from time to time – all to a set of standards. At the same time a high quality managed service needs to be consistently delivered.

Total Quantity or Scope

Given the value involved and the critical nature of ICT to support teaching learning and management it is vital the Trust and whoever it chooses to work with to deliver both an ICT Managed Service and associated projects establishes an operating model that not only works for both parties but also delivers both to time and understanding the nuances of working in an educational environment. As bidders will see from the information provided it is absolutely clear that this procurement is all about delivery of ICT across all the schools as part of a joined up programme of work, whilst at the same time being able to be flexible to deal with ad-hoc purchases and small projects that individual schools may need from time to time – all to a set of standards. At the same time a high quality managed service needs to be consistently delivered. It is therefore critical that all parties know what is going on when and whilst formal monthly reporting is clearly a key necessity so is establishing an effective operating model that is resourced at the right times with the right people who can interface with both staff at Trust and school level.

Renewal Options

There will be an option to extend for a period of up to a further twelve (12) months. The Trust has an expectation to procure all the hardware and software it needs through the chosen bidder so long as a satisfactory method to show value for money can be agreed so as to assure the Trust that it is securing best value and is a compliant procurement process. Although for large volume and/or high value requirements the Trust reserves the right to procure separately and potentially through established public sector buying organisation frameworks

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72222300 - Information technology services
• 72222200 - Information systems or technology planning services
• 72224100 - System implementation planning services
• 72253000 - Helpdesk and support services
• 72253100 - Helpdesk services
• 72253200 - Systems support services
• 72261000 - Software support services
• 72267200 - Repair of information technology software
• 72315200 - Data network management services
• 72500000 - Computer-related services
• 72510000 - Computer-related management services
• 72540000 - Computer upgrade services
• 72541000 - Computer expansion services
• 72590000 - Computer-related professional services
• 72600000 - Computer support and consultancy services
• 72610000 - Computer support services
• 72611000 - Technical computer support services
• 72700000 - Computer network services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230681. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:230681)