IWM/2223/DE/3127: IWM Service Design Framework Agreement

A Contract Award Notice
by IMPERIAL WAR MUSEUM

Source
Find a Tender
Type
Contract (Services)
Duration
23.5 month (est.)
Value
£156K
Sector
TECHNOLOGY
Published
14 Nov 2023
Delivery
To 03 Nov 2025 (est.)
Deadline
n/a

Concepts

Location

UNITED KINGDOM

Geochart for 2 buyers and 4 suppliers

2 buyers

4 suppliers

Description

IWM (Imperial War Museums) is seeking to gain a better understanding of its digital services from a user’s perspective, gaining a more holistic view of the services we provide, and identifying what we can do better in the future. We hope to appoint a maximum of two Service Design agencies that have experience of helping organisations to transform and grow in this area to help us improve our services.

Lot Division

1 Service Design Implementation

IWM would like to start implementing service design across a wide range of projects going forward. We have included two examples of projects (in the blue boxes below) we are hoping to undertake in the next two years. However, we do expect to get budget approval for several more projects during this period.

Award Criteria
Ways of working 40.0
Business Aims 20.0
References 10.0
Cost 30.0
2 Service Design Training

We would like to roll out internal training (to be delivered by our internal Change and Training Manager) on Service Design for more of our colleagues across the wider organisation. This project would help design that training.

Award Criteria
PRICE _

Award Detail

1 Cyber Duck (Elstree)
  • Num offers: 8
  • Value: £156,000 [share]
  • Awarded to group of suppliers.
2 Hellon (Worthing)
  • Num offers: 8
  • Value: £156,000 [share]
  • Awarded to group of suppliers.
3 Interrobang (London)
  • Num offers: 8
  • Value: £156,000 [share]
  • Awarded to group of suppliers.
4 We are Snook (Glasgow)
  • Num offers: 8
  • Value: £156,000 [share]
  • Awarded to group of suppliers.

CPV Codes

  • 72200000 - Software programming and consultancy services
  • 79400000 - Business and management consultancy and related services
  • 79410000 - Business and management consultancy services
  • 72212931 - Training software development services
  • 80500000 - Training services

Indicators

  • Award on basis of price and quality.

Other Information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=823369112" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=823369112 GO Reference: GO-20231114-PRO-24404804

Reference

Domains