IWM/2223/DE/3127: IWM Service Design Framework Agreement

A Tender Notice
by IMPERIAL WAR MUSEUM

Source
Find a Tender
Type
Framework (Services)
Duration
23.5 month
Value
£130K
Sector
TECHNOLOGY
Published
04 Apr 2023
Delivery
To 03 Nov 2025 (est.)
Deadline
05 May 2023 11:00

Concepts

Location

United Kingdom: UNITED KINGDOM

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

IWM (Imperial War Museums) is seeking to gain a better understanding of its digital services from a user’s perspective, gaining a more holistic view of the services we provide, and identifying what we can do better in the future. We hope to appoint a maximum of two Service Design agencies that have experience of helping organisations to transform and grow in this area to help us improve our services.

Lot Division

1 Service Design Implementation
  • Value: £100K

IWM would like to start implementing service design across a wide range of projects going forward. We have included two examples of projects (in the blue boxes below) we are hoping to undertake in the next two years. However, we do expect to get budget approval for several more projects during this period.
2 Service Design Training
  • Value: £30K

We would like to roll out internal training (to be delivered by our internal Change and Training Manager) on Service Design for more of our colleagues across the wider organisation. This project would help design that training.

CPV Codes

  • 72200000 - Software programming and consultancy services
  • 79400000 - Business and management consultancy and related services
  • 79410000 - Business and management consultancy services
  • 72212931 - Training software development services
  • 80500000 - Training services

Indicators

  • Restrictions apply to the lot award allocation.
  • This is a one-off contract (no recurrence)
  • Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-programming-and-consultancy-services./EA3BW2W9F7" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-programming-and-consultancy-services./EA3BW2W9F7 To respond to this opportunity, please click here: <a href="https://www.delta-esourcing.com/respond/EA3BW2W9F7" target="_blank">https://www.delta-esourcing.com/respond/EA3BW2W9F7 GO Reference: GO-202344-PRO-22465182

Reference

Domains