Incommunities - Out of Hours Responsive Repairs Call Handling Service

Concepts

• telephone answering
• shipley
• call handling
• incommunities
• hours responsive repairs call handling service
• handling
• hours
• an experienced service provider
• repairs
• responsive

Location

Shipley

Description

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included within Document B – Tender Requirements and Specification. It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions - The contracts value stated are inclusive of full track term and contract extensions.

Total Quantity or Scope

As per section — II.1.4

Renewal Options

It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions. Any extension will be subject to satisfactory performance.

CPV Codes

• 79510000 - Telephone-answering services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Financial restrictions apply.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

Twenty years ago, Incommunities Group was formed as Bradford Community Housing Trust (BCHT), providing housing management services for the stock transferred from Bradford Metropolitan District Council’s ownership, following a ballot of residents. Combined Incommunities Group has 22,300 rented and leaseholder properties within their stock across North, West and South Yorkshire. Incommunities is the biggest social landlord in the Bradford District and the Huddersfield-based Sadeh Lok is a traditional BME Housing Association formed in 1988.They laid strong foundations in 2003 and over the last 20 years, the organisation has undergone significant change, investing, modernising and building new homes. Incommunities have become a multi-award-winning business recognised locally, regionally and nationally, successfully developing and rebranding the business. Its partnership with Sadeh Lok in April 2015 has further grown the business and strengthened its strategic operations.For further details regarding Incommunities Group, please log onto the website www.incommunities.co.uk.