North Northamptonshire Council Tenant Satisfaction Survey 2023/2024

Concepts

• post and telecoms
• kettering
• north northamptonshire council tenant satisfaction survey
• tenant satisfaction
• the annual tenant satisfaction measures survey
• their first tenant satisfaction survey
• north northamptonshire council
• postal survey
• north northamptonshire councils requirements
• the tenant satisfaction measures (tsm) standard

Location

Description

North Northamptonshire Council (hereafter referred to as "The Council") invites quotations for the delivery of their first Tenant Satisfaction Survey as a unitary authority. This specification outlines North Northamptonshire Council's requirements for a suitably qualified and experienced organisation to undertake the annual Tenant Satisfaction Measures Survey on behalf of the Council in line with the requirements of the Regulator of Social Housing. The Council are looking to procure an organisation to manage the whole process of conducting a census of all tenants via postal survey for the first year of reporting for 2023/24 performance. The Regulator of Social Housing has introduced the Tenant Satisfaction Measures (TSM) Standard which requires all registered providers of social housing to generate and report on their performance against the TSMs.

Award Detail

CPV Codes

• 64000000 - Postal and telecommunications services
• 73000000 - Research and development services and related consultancy services
• 75000000 - Administration, defence and social security services
• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 85000000 - Health and social work services
• 98000000 - Other community, social and personal services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Please complete and return the documentation by 12.00pm Wednesday 25th October 2023 to Kellie.west@northnorthants.gov.uk. This has been added to Contracts Finder by North Northamptonshire Procurement Team. … NNC Specification for Tenant Satisfaction Survey 23-24.pdf Annex 4_TSM Technical Requirements.pdf NNC Data Processing Schedule.pdf TSM - Tenant Survey Requirements.pdf NNC Tenant satisfaction survey - Terms and conditions.pdf Request For Quotation - NNC Tenant Satisfaction Survey 23-24.docx The Clarification Log has been updated Thursday 19th October 2023 NNC Tenant Satisfaction Survey 23-24 - RFQ Clarification Log_UPDATED 19 10 2023.pdf