Provision of Telecare & Out of Hours Calls Handling Service

Concepts

• alarm monitoring
• selkirk
• hours service
• monitoring services
• hours repairs
• hours calls handling service
• hour
• hours alarm
• calls handling service
• handling

Location

Selkirk

Description

Provision of Out of Hours alarm monitoring services and out of hour repairs calls services.

Total Quantity or Scope

SBHA are seeking to provide an out of hours service for our care alarms calls and the provision of an out of hours repairs calls service and handling. It is important that the successful supplier has knowledge and experience of Scottish Housing.

Renewal Options

2 year initial period followed by 3 separate extensions of 12 months

Award Criteria

CPV Codes

• 79711000 - Alarm-monitoring services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price.

Other Information

Please read all tender documents. Top 3 scoring bids will be invited to present their bids on 15 January 2024 each session will last no more than 1 hour including question and answer sessions. All bidders to complete and return their choice of time no later than 8 January 2024. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=749377. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: As an anchor institution in the Scottish Borders, SBHA will wish to explore the opportunity of community benefits and community wealth building in the contract time period. (SC Ref:749377) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=749377