ScotlandsPeople Website Services

Concepts

• edinburgh
• information technology
• internet services
• internet service providers isp
• data services
• service delivery
• digital services
• support services
• service migration
• marketing services

Location

Edinburgh

Description

The successful Service Provider for the ScotlandsPeople Website will: Design, develop, robustly test and host a new ScotlandsPeople website that is flexible and pro-active and capable of being developed over the life of the contract to improve the service and service delivery, offering creativity and flexibility in their proposed solution. Transfer existing user account data ensuring users retain access to their user history, transaction history, credit balance, saved searches, saved images and information stored within their ‘Timeline’ functionality. Undertake the design and development of the new service from December 2023 with all testing completed in July 2024 in readiness of the new website service going live on 1 September 2024, ensuring the service to the public is maintained from the Operational Services Commencement date. Widen the customer base and usage through strong positive engagement, publicity and marketing.

Total Quantity or Scope

The ScotlandsPeople website will help develop digital services for NRS in the following ways: Delivery of new record releases online Digital services allow wider access More efficient delivery of service, supporting a shift from paper to digital delivery and develop public dissemination of born-digital records Online access to digitised records allows online sales of certificates and extracts from statutory and other records which increases revenue The services provided will include: Service migration including data and customer accounts, hosting & infrastructure, managing a cloud environment, support services, data & integration, transaction & eCommerce services, website analytics, digital marketing, customer communications.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72400000 - Internet services
• 72413000 - World wide web (www) site design services
• 72415000 - World wide web (www) site operation host services
• 48800000 - Information systems and servers
• 72212217 - Transaction-processing software development services
• 72411000 - Internet service providers ISP
• 72212220 - Internet and intranet software development services
• 48400000 - Business transaction and personal business software package
• 72900000 - Computer back-up and catalogue conversion services
• 72300000 - Data services
• 72230000 - Custom software development services
• 72250000 - System and support services
• 72414000 - Web search engine providers
• 79342000 - Marketing services

Indicators

• Award on basis of price.

Other Information

Community Benefits Statement: The successful Service Provider has provided a Community Benefit statement which outlines their approach for delivering Community Benefits. In summary, they have committed through the life of the contract to provide Educational Support Initiatives, Community Enhancement, Supply Chain Development and Case Studies. (SC Ref:752507)