ScotlandsPeople Website Services

Concepts

• scotlandspeople website services
• edinburgh
• information technology
• national records of scotland
• service delivery
• internet services
• digital services
• new scotlandspeople website
• support services
• development of the new service

Location

Description

National Records of Scotland (NRS) is seeking to engage a Service Provider for the ScotlandsPeople Website to: Design, develop, robustly test and host a new ScotlandsPeople website that is flexible and pro-active and capable of being developed over the life of the contract to improve the service and service delivery, offering creativity and flexibility in their proposed solution. Transfer existing user account data ensuring users retain access to their user history, transaction history, credit balance, saved searches, saved images and information stored within their ‘Timeline’ functionality. Undertake the design and development of the new service from October 2023 with all testing completed in July 2024 in readiness of the new website service going live on 1 September 2024, ensuring the service to the public is maintained from the Operational Services Commencement date. Widen the customer base and usage through strong positive engagement, publicity and marketing.

Total Quantity or Scope

The ScotlandsPeople website will help develop digital services for NRS in the following ways: Delivery of new record releases online Digital services allow wider access More efficient delivery of service, supporting a shift from paper to digital delivery and develop public dissemination of born-digital records Online access to digitised records allows online sales of certificates and extracts from statutory and other records which increases revenue The services required will include: Service migration including data and customer accounts, hosting & infrastructure, managing a cloud environment, support services, data & integration, transaction & eCommerce services, website analytics, digital marketing, customer communications.

Renewal Options

There will be the option to extend in periods of 1 year for up to an additional 3 years.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72400000 - Internet services
• 72413000 - World wide web (www) site design services
• 72415000 - World wide web (www) site operation host services
• 48800000 - Information systems and servers
• 72212217 - Transaction-processing software development services
• 72411000 - Internet service providers ISP
• 72212220 - Internet and intranet software development services
• 48400000 - Business transaction and personal business software package
• 72900000 - Computer back-up and catalogue conversion services
• 72300000 - Data services
• 72230000 - Custom software development services
• 72250000 - System and support services
• 72414000 - Web search engine providers
• 79342000 - Marketing services

Indicators

• This is a recurring contract.
• Renewals are available.
• Financial restrictions apply.
• Staff qualifications are relevant.
• Technical restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Please note there are minimum requirements concerning Cyber Security for this contract to which a pass/fail marking will attach. Tenderers will be required to complete an online Supplier Assurance Questionnaire using the Cyber Security Procurement Support Tool. A link to CSPST can be found here: https://cyberassessment.gov.scot/ The questionnaire will be aligned to a Cyber Risk Profile that has been established for the contract, based on the Contracting Authority’s assessment of cyber risk. For this contract, minimum requirements also include the holding of Cyber Essentials Plus (or equivalent) and ISO 27001 (or equivalent). Further details will be set out in the procurement documents. A contract condition for this procurement requires the Tenderer to comply with the minimum security requirements. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 24154. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: Suppliers will be required to provide a Community Benefits Statement outlining their proposed approach for delivering community benefits that they have selected from a menu of suggested community benefits. (SC Ref:732037)