Contact Centre Services

A Contract Award Notice
by COMPANIES HOUSE

Source
Contracts Finder
Type
Framework (Services)
Duration
21 month
Value
£10M
Sector
BUSINESS
Published
13 Dec 2023
Delivery
19 Feb 2024 to 16 Nov 2025
Deadline
17 Jul 2023 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Provision of outsourced contact centre services.

Award Detail

1 Serco (None)
  • Value: £9,544,470

CPV Codes

  • 75100000 - Administration services
  • 75130000 - Supporting services for the government
  • 79340000 - Advertising and marketing services
  • 79341000 - Advertising services
  • 79341100 - Advertising consultancy services
  • 79341400 - Advertising campaign services
  • 79996100 - Records management
  • 79342000 - Marketing services
  • 79342100 - Direct marketing services
  • 79342200 - Promotional services
  • 79342300 - Customer services
  • 79342310 - Customer survey services
  • 79342311 - Customer satisfaction survey
  • 79342320 - Customer-care services
  • 79510000 - Telephone-answering services
  • 79511000 - Telephone operator services
  • 79512000 - Call centre
  • 79530000 - Translation services
  • 79540000 - Interpretation services
  • 79550000 - Typing, word-processing and desktop publishing services
  • 79570000 - Mailing-list compilation and mailing services
  • 79600000 - Recruitment services
  • 79610000 - Placement services of personnel
  • 79994000 - Contract administration services

Indicators

  • Contract is suitable for SMEs.

Other Information

CH1365 - Framework Schedule 6 Call Off Order Form REDACTED FINAL CH1365 - Framework Schedule 6 Call Off Order Form REDACTED FINAL.pdf

Reference

Domains