English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner

A Tender Notice
by ENGLISH HERITAGE

Source
Find a Tender
Type
Contract (Services)
Duration
11 year
Value
£7M
Sector
TECHNOLOGY
Published
18 Dec 2023
Delivery
To 16 Sep 2035 (est.)
Deadline
22 Jan 2024 12:00

Concepts

Location

Swindon

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

English Heritage are replacing their existing EPoS solution that is used by our circa 100 pay to enter sites to support retail and food and beverage sales for visitors. A desired solution will utilise existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible, and will be fully supported by the chosen partner although we may consider inclusion of EPoS hardware replacement as part of this opportunity.

Lot Division

1 EPoS solution implementation and software support partner
  • Value: £2M

Lot 1 provides for the replacement of the existing EPoS solution including the necessary data integrations and provide ongoing support for the solution.
2 Terminal image management, installation plus EPoS hardware and associated peripherals support
  • Value: £3M

English Heritage utilises a shared services 1st line support service provided by Historic England using the ServiceNow platform. A support partner is required to provide 2nd and 3rd line support services for all of the English Heritage existing EPoS site hardware including managing the images for the EPoS terminals. This support contract would commence when the new EPoS solution has been implemented.
3 EPoS hardware replacement
  • Value: £2M

The existing EPoS site hardware is at least six years old (with the exception of the 35 new event tills). Purchase of replacement hardware may be considered as part of this project.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 48110000 - Point of sale (POS) software package
  • 72212110 - Point of sale (POS) software development services

Indicators

  • Bids should cover exactly one lot.
  • Bids should cover a maximum number of lots.
  • This is a recurring contract.
  • Renewals are available.
  • Award on basis of price and quality.

Reference

Domains