Digital Enhanced Housing Management

Concepts

• wolverhampton
• investigation and security
• housing management system
• uk housing benefit
• housing benefit
• housing proactive
• digital enhanced housing management
• the only housing management system
• a housing management system
• their housing needs

Location

WOLVERHAMPTON

Description

This is for the upgrade of digital services provided to vulnerable customers within our schemes. Bromford intends to enter into contract, ten days following transmission of this notice with Alertacall Ltd for the provision of Housing Proactive - a housing management system based around proactive daily contact with tenants. The system will be used to assist with the management of dwellings in which there are tenants with higher housing management needs and is the only such system approved as UK Housing Benefit eligible and being the only such system with its particularly feature-set and in accordance with our interpretation of Regulation 32(2) (b) (ii)PCR 2015. The contract period will be 260 weeks with unilateral right to extend for one further period not exceeding 104 weeks.

Total Quantity or Scope

Housing Proactive is the only Housing Management System based around proactive contact which has been proven to work at scale specifically designed for people with higher needs to signify that their housing needs are being met by pressing a button on a device specially designed for that customer group one or more times a day. Devices are available for properties regardless of existing telephony in place and are specifically designed with the needs of the end user in mind. The system allows the broadcast of text, audio, picture or video messages to end-users as and when they press their button and also allows the broadcast of emergency messages at any time day or night by pre-recorded telephone call, text message or email. It is the only Housing Management System based around proactive contact that using pattern recognition technology can detect changes in the potential needs of end-users. The service also includes features which make it easier for those higher needs tenants more easily report repairs, highlighted anti-social behaviour and more effectively communicate with their landlord. It is the only Housing Management System based around proactive contact which is Housing Benefit eligible which is an absolute condition of any such service.

Award Detail

CPV Codes

• 79700000 - Investigation and security services
• 32500000 - Telecommunications equipment and supplies
• 51300000 - Installation services of communications equipment

Indicators

Legal Justification

Bromford proposes to award a contract to Alertacall Limited for the supply of an upgraded digital service, specifically designed for people with higher needs. Bromford believes there are no other organisations in the market that can satisfy the current technical requirement needed for installation of this product. It is the only Housing Management System based around proactive contact, which is Housing Benefit eligible, which is an absolute condition of any such service. As a result Bromford believes that Public Contracts Regulation 2015, Regulation 32 (2) applies. Regulation 32(2) states: "The negotiated procedures without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:- (b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:- (ii) competition is absent for technical reasons..." (iii) the protection of exclusive rights, including intellectual property rights,