Digital Enhanced Housing Management

Concepts

• wolverhampton
• installation services
• housing needs
• housing proactive
• housing
• social housing
• digital enhanced housing management
• the housing proactive plus service
• digital engagement
• their housing needs

Location

WOLVERHAMPTON

Description

As an organisation Bromford are committed to providing safe and secure homes for our tenants. This includes our most vulnerable tenants housed in our Bromford schemes. Bromford provides housing to older people and others with additional needs in both a specialist scheme-based setting and within its mainstream housing. A disproportionate lack of digital engagement and much greater levels of isolation within this group means they are one of the most difficult with whom to meet our own customer service aspirations and the expectations around two-way tenant engagement as set out by The Regulator of Social Housing. Altertacall already provide an analogue "OK each day" service to 1299 Bromford customers in our older people's housing, whereby customers check in each day to confirm they are not in need of assistance and positive contact is made if they fail to do so. The proposal is to upgrade this service to a digital option utilising a touchscreen device and roll it out to a further 1267 supported customers, as well as offering it to a further 508 general needs customers aged over 80 in the South Gloucestershire area. The contract will deliver the following: • The installation of a touch screen device in each property to enable the Housing Proactive Plus service. • Offer of the OK each day service to monitor the wellbeing of customers. • Ability to directly message customers via the touch screen. • Ability for customers to message Bromford via the touch screen, messages can be directed into existing contact channels. • Ability for customers to raise repairs via the device, repairs requests will be channelled into existing workstreams (i.e. email).

Total Quantity or Scope

Where required, and as set out in the Commitment, the Dwelling and its Occupants shall receive all the functionality as set out for Housing Proactive plus additional functionality will be made available to allow them to confirm their Housing Needs are being met up to three times a day on one or more days of the week (as requested by the Occupant subject to thresholds set by the Customer) An OKEachDay Button which shall be made available on their Touchscreen.

Award Detail

Award Criteria

CPV Codes

• 51000000 - Installation services (except software)
• 98000000 - Other community, social and personal services

Indicators

• Award on basis of price.

Legal Justification

Bromford proposes to award a contract to Alertacall Limited for the supply of an upgraded digital service, specifically designed for people with higher needs. Bromford believes there are no other organisations in the market that can satisfy the current technical requirement needed for installation of this product. It is the only Housing Management System based around proactive contact, which is Housing Benefit eligible, which is an absolute condition of any such service. As a result Bromford believes that Public Contracts Regulation 2015, Regulation 32 (2) applies. Regulation 32(2) states: "The negotiated procedures without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:- (b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:- (ii) competition is absent for technical reasons..."