Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes

Concepts

• information technology
• consultancy services
• software programming
• dental care professionals
• cpd
• professional
• professionals
• registrant
• registrants
• saas

Location

Birmingham

Description

The General Dental Council (GDC) is looking to enhance the registration experience so that it is more aligned to applicant expectations, with the potential to also improve the registrant experience. At the forefront they require the development of a seamless digital (paperless) registration process for Dental Care Professionals (DCPs) and Dentists that is integrated with the GDC’s CRM platform that enables the storage and upload of documentation, wherever possible, allowing a faster; lower risk path to registration that allows both GDC and applicants to track the progress of their application. The aim is to move to a digital (paperless) registration process for DCPs and Dentists that is integrated with GDCs CRM platform (Microsoft Dynamics CRM). The process must allow for an application to be completed online, with functions to allow for the safe upload of all required documents for registrants; & which synchronizes uploaded data to the in-house CRM system with an associated workflow

Total Quantity or Scope

The GDC is looking to procure a Software as a Services (SAAS). The solution must be ‘out of the box’ which can be configured to meet our specific requirements and can integrate with our CRM system. The Supplier will be required to deliver the following high-level requirement as part of their solution: - Implementation plan; project management and quality assurance arrangements. - Design, configuration, approach, and planning. - Security plan. - Testing and Acceptance plan (including User Acceptance Testing, system, interface, and regression testing). - Training and skills transfer. Training will be required for different types of users (to be agreed with the GDC); this will include and not be limited to tailored standard operating procedures designed for GDC users. - Data migration and integration to the existing GDC CRM. - Continuing assistance for users during initial period of go-live operation (such as on-site support for a period immediately following initial operational running down to telephone support for a further period). - Support/maintenance and enhancement Services as part of the Contract. Additional information: A provision for additional services are provided for in the Contract.

Renewal Options

The contract will be for an initial 3 years which may be extended by a further 3 years, increment to be decided by the Authority.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72222300 - Information technology services
• 72220000 - Systems and technical consultancy services
• 72200000 - Software programming and consultancy services
• 72600000 - Computer support and consultancy services
• 72222000 - Information systems or technology strategic review and planning services

Indicators

• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./3CP94U8Q7Q" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./3CP94U8Q7Q To respond to this opportunity, please click here: <a href="https://www.delta-esourcing.com/respond/3CP94U8Q7Q" target="_blank">https://www.delta-esourcing.com/respond/3CP94U8Q7Q GO Reference: GO-2024118-PRO-24995785