TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT

A Contract Award Notice
by ANGUS HOUSING ASSOCIATION LTD

Source
Find a Tender
Type
Contract (Services)
Duration
2 year (est.)
Value
£217K
Sector
TECHNOLOGY
Published
19 Jan 2024
Delivery
To 18 Jan 2026 (est.)
Deadline
n/a

Concepts

Location

Angus Housing Association Arbroath Angus

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.

Total Quantity or Scope

The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to: Level 1 – ICT Support Desk Level 2 – ICT Technical Support, Break Fix, on-site and remote Level 3 – Technical Escalation Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services. The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required. The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.

Award Detail

1 Shackleton Technologies Holdings (Dundee)
  • Reference: aha/it/2023
  • Num offers: 11
  • Value: £217,346
  • Contractor is an SME.

Award Criteria

Contract & Performance Management 35.0
Presenting new technology options for delivering efficiency and optimising customer engagement 25.0
Changing out the scope of technology to become integrated and supported 10.0
Disaster recovery / Business critical loss 10.0
Software licencing advice and support 5.0
On boarding policies & procedures 5.0
Community Benefits 5.0
Fair Work Practices 5.0
PRICE 40.0

CPV Codes

  • 72222300 - Information technology services

Indicators

  • Award on basis of price.

Other Information

(SC Ref:755777)

Reference

Domains