Overseas Debt Collection

Concepts

• collection agency
• glasgow
• customer collections
• icr debt
• overseas debt collection
• collections
• overseas
• debt
• complete customer documentation
• different nationalities

Location

UNITED KINGDOM

Description

SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are: i)to collect ICR debt and/or ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.

Total Quantity or Scope

It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer. Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).

Renewal Options

Reprocurement at the end of the contract term

Award Criteria

CPV Codes

• 79940000 - Collection agency services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2 The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2 To respond to this opportunity, please click here: <a href="https://www.delta-esourcing.com/respond/WCG76VS2N2" target="_blank">https://www.delta-esourcing.com/respond/WCG76VS2N2 GO Reference: GO-2024215-PRO-25182861