Overseas Debt Collection
A Contract Award Notice
by STUDENT LOANS COMPANY
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year (est.)
- Value
- £4M
- Sector
- BUSINESS
- Published
- 10 Sep 2024
- Delivery
- To 10 Sep 2027 (est.)
- Deadline
- n/a
Concepts
Location
UNITED KINGDOM
2 buyers
- Student Loans Glasgow
1 supplier
- Past Due Credit Solutions Glasgow
Description
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are: i)to collect ICR debt and/or ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
Total Quantity or Scope
It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer. Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).
Award Detail
1 | Past Due Credit Solutions (Glasgow)
|
Award Criteria
Methodology for Service Delivery | 20.0 |
Approach to Indebtedness | 10.0 |
Compliance | 10.0 |
Technical Requirements | 5.0 |
MI and Reporting | 5.0 |
Transition | 5.0 |
Social Value | 10.0 |
Commercial Response | 35.0 |
CPV Codes
- 79940000 - Collection agency services
Indicators
- Award on basis of price and quality.
Other Information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2 The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888474759 GO Reference: GO-2024910-PRO-27653944
Reference
- FTS 028992-2024