Provision of PPG and BAU Interim Support

A Contract Award Notice
by CROWN COMMERCIAL SERVICE

Source
Contracts Finder
Type
Contract (Services)
Duration
0.5 year
Value
£439K
Sector
TECHNOLOGY
Published
04 Mar 2024
Delivery
07 Feb 2024 to 31 Jul 2024
Deadline
22 Jan 2024 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Crown Commercial Service is seeking a supplier to provide PPG Operational support requirements in an interim capacity. This is until a longer-term mode of operation has been identified. This interim support will provide the following Operational support for organisations and users registered on the PPG system including actioning of service requests. Development support to ensure bug and issues are remediated. 2nd and 3rd line ticket support. Management of PPG technical knowledge including updates to existing documentation and creation of anything new identified and imparting of knowledge to wider support teams Applying of PPG Patches and Updates. Proactive monitoring of PPG including identification of any capacity and performance issues and threshold limits. Including regular output reports to stakeholders.

Award Detail

1 Brickendon Consulting (None)
  • Value: £439,000

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

CCZN25A05 - RM1557.13-G-Cloud-13-Call-Off-Contract-v6 REDACTED.odt

Reference

Domains