CH232464 OUT OF HOURS CALL CENTRE SERVICE

Concepts

• telephone answering
• hours call handling services
• hours call centre service
• hours
• the call centre service
• any local authority direct service organisations none
• hours service
• hour
• telephone switchboard
• telephone survey

Location

Description

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council. :- • All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils • all central government departments offices and bodies. • Any Registered Social Landlords • Any Integrated Care Systems and Integrated Care Boards in UK • Any Local Authority Trading Companies • Any Local Authority Direct Service Organisations

CPV Codes

• 79510000 - Telephone-answering services
• 64214200 - Telephone switchboard services
• 79311210 - Telephone survey services

Other Information

OOH Spec V6 28th November 2023 OOH Spec V6 28th November 2023.docx Appendix 5 to ITPD Part 1 Certificate of no change V Final 17th January 2017 Appendix 5 to ITPD Part 1 Certificate of no change V Final 17th January 2017.doc Appendix 4 to ITPD part 1- list of documents which will comprise a compliant tender V2 Appendix 4 to ITPD part 1- list of documents which will comprise a compliant tender V2.docx Appendix 13 to the ITPD Form of Tender V4 CN Appendix 13 to the ITPD Form of Tender V4 CN.docx Appendix 12 to the ITPD part 1- document list V3 27th November 2023 Appendix 12 to the ITPD part 1- document list V3 27th November 2023.docx Appendix 9 to ITPD Part 1 vision for the joint service V3 11th December 2023 CN Appendix 9 to ITPD Part 1 vision for the joint service V3 11th December 2023 CN.docx Appendix 2 to ITPD Part 1 Submissions Checklist V Final 17th January 2017 Appendix 2 to ITPD Part 1 Submissions Checklist V Final 17th January 2017.doc ITPD Part 1 -Out of Hours Service V9 4th April 2024 CHVHCNVHVH ITPD Part 1 -Out of Hours Service V9 4th April 2024 CHVHCNVHVH.docx Appendix 3 to ITPD Part 1 Non Collusive Tendering Certificate V Final 17th January 2017 Appendix 3 to ITPD Part 1 Non Collusive Tendering Certificate V Final 17th January 2017.doc Appendix 10 to ITPD Part 1 Derogations table to be completed by bidders V1 Appendix 10 to ITPD Part 1 Derogations table to be completed by bidders V1.doc Appendix 8 to ITPD Part 1 13th November 2023 V2 Confidentiality Undertaking Appendix 8 to ITPD Part 1 13th November 2023 V2 Confidentiality Undertaking.docx Appendix 15 to ITPD Part 2. Social Value Matrix V2 28th November 2023 Appendix 15 to ITPD Part 2. Social Value Matrix V2 28th November 2023.xlsx OOH SQ GUIDANCE V5 5TH April 2024 OOH SQ GUIDANCE V5 5TH April 2024.docx Appendix 11 to ITPD Part 1 Conflict of Interest Declaration V Final 17th January 2017 Appendix 11 to ITPD Part 1 Conflict of Interest Declaration V Final 17th January 2017.docx 2023..04.04 OA CN VH CN VHVH 2023..04.04 OA CN VH CN VHVH.docx ITPD Part 2 Ealing Out of Hours Service V6 25th March 2024 CNVH ITPD Part 2 Ealing Out of Hours Service V6 25th March 2024 CNVH.docx OOH Selection Questionnaire V6 25th March 2024 OOH Selection Questionnaire V6 25th March 2024.docx Appendix 1 to ITPD Part 1Dialogue Topics and Timetable V 2 13th November 2023 Appendix 1 to ITPD Part 1Dialogue Topics and Timetable V 2 13th November 2023.docx Appendix 6 to ITPD Part 1 FOIA Statement V Final 17th January 2017 Appendix 6 to ITPD Part 1 FOIA Statement V Final 17th January 2017.doc Appendix 7 to ITPD part 1 method statement descriptions V3 22nd November 2023 Appendix 7 to ITPD part 1 method statement descriptions V3 22nd November 2023.doc Appendix 16 to ITPD v1 WLA Low Carbon Procurement SME Guidance FINAL Appendix 16 to ITPD v1 WLA Low Carbon Procurement SME Guidance FINAL.docx Bid Back Financial Table V6 28th November 2023 Bid Back Financial Table V6 28th November 2023.xlsx