Scotland’s Domestic Abuse and Forced Marriage Helpline

Concepts

• edinburgh
• call centre
• marriage support service
• forced marriage helpline
• forced marriage
• domestic abuse
• specialist domestic abuse
• scotland
• scotland’s domestic abuse
• domestic

Location

Edinburgh

Description

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: · Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; · Provide specialist advice and signposting in relation to domestic abuse and forced marriage; · Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.

Renewal Options

The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029. The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029.

Award Criteria

CPV Codes

• 79512000 - Call centre

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Staff qualifications are relevant.
• Award on basis of price.

Other Information

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. Question Scoring Methodology for Award Criteria outlined in invitation to tender 0 Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet therequirement. 1 Poor. Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled. 2 Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas. 3 Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled. 4 Excellent. Response is completely relevant and excellent overall. Please note there are minimum requirements concerning Cyber Security for this contract. Tenderers are also asked to confirm: that they will pay staff that are involved in the delivery of services under the contract, at least the real Living Wage. they will meet standards on payment of subcontractors Tenderers who do not pass these questions will not be subject to Commercial Analysis. As a result the tender will not be considered further. Bidders must complete the SPD (Scotland) to demonstrate adherence to the Exclusion and Selection Criteria for this procurement. If there are named subcontractors/technicians upon which the bidder will rely to meet the selection criteria, these named parties must complete and reattach the SPD Supplier Response Form attached to SPD. (SC Ref:763085)