CJ720 Clearing Contact Centre - RM6116 Network Services 3

A Contract Award Notice
by LEEDS BECKETT UNIVERSITY

Source
Find a Tender
Type
Contract (Services)
Duration
4 year (est.)
Value
£342K
Sector
TECHNOLOGY
Published
18 Apr 2024
Delivery
To 10 Apr 2028 (est.)
Deadline
n/a

Concepts

Location

Leeds

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c

Total Quantity or Scope

Using CCS Network Services 3 Framework, RM6116.

Award Detail

1 Vodafone (Newbury)
  • CJ720 Clearing Contact Centre - RM6116 Network Services 3
  • Num offers: 1
  • Value: £342,000

Award Criteria

Quality 75.0
Social Value 10.0
PRICE 15.0

CPV Codes

  • 72212510 - Communication software development services

Indicators

  • Award on basis of price.

Other Information

To view this notice, please click here: https://neupc.delta-esourcing.com/delta/viewNotice.html?noticeId=848442281 GO Reference: GO-2024418-PRO-25800910

Reference

Domains