Provision of a Call Monitoring and Alarm Receiving Centre to Respond to Community Alarm and Telecare Activations

Concepts

• alarm monitoring
• irvine
• call centre
• alarm systems
• patient monitoring system
• community alarm activations
• community alarm
• community alarms
• smoke alarms
• alarm

Location

Irvine

Description

Commencing 1st May 2024, North Ayrshire Council (“NAC”) requires a supplier to manage all call monitoring and call receiving in response to community alarm activations from vulnerable service users in the community, and to respond appropriately to those calls. The Health and Social Care Partnership (“HSCP”) has approximately 4,500 service users with community alarms installed in their homes, and each service user is also likely to have a number of additional peripheral technologies (e.g. fall detectors, smoke alarms etc). It is anticipated that there will be approximately 22000 - 24000 foreground alarm activations each month. The contract will be awarded using NACs standard conditions of contract for services.

Total Quantity or Scope

NAC invites tenders for the provision of a call monitoring and alarm receiving centre to respond to community alarm and telecare activations as detailed in the Invitation to Tender (“ITT”). NAC currently have arrangements in place for this requirement until 30th April 2024 and therefore the requirement is being tendered. The resultant contract will be for a period of one year commencing 1st May 2024 until 30th April 2025 with the option to extend by up to 36 months (three years) until 30th April 2028. Extensions will be at the sole discretion of NAC and subject to satisfactory performance and funding.

Award Detail

Award Criteria

CPV Codes

• 79711000 - Alarm-monitoring services
• 79512000 - Call centre
• 35121700 - Alarm systems
• 33195000 - Patient-monitoring system

Indicators

• Award on basis of price.

Other Information

Lots are not being used for this tender for the reason stated below: Nature of the contract not suitable for lots. Quality Management Procedures The bidder must hold a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or a documented policy regarding quality management, see attachment at SPD question 4D.1. Bidders may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. (SC Ref:764424)