Operational IT Services

Concepts

• lincoln
• information technology
• future it service delivery model
• operational it services
• azure services
• service desk
• an operational it service contract
• the council’s future it service delivery model
• a professional services delivery partner
• the council’s future it service delivery

Location

Lincoln

Description

Lincolnshire County Council is pleased to share that it will be procuring an Operational IT service contract in the near future and is seeking to engage with prospective suppliers to shape the requirements in preparation. This follows a number of pre-procurement market engagement events on the wider programme of work for the Council’s future IT service delivery model held in September and October of 2023. The scope of the requirement will include provision of: • A service desk and end-user support (including priority users (VIPs)) • Service management • End-user device management • Application support • Managed cloud (Azure) services • Infrastructure support

Total Quantity or Scope

Lincolnshire County Council in developing is Future IT Service Delivery model, is looking for an innovative and agile partner to work with the Council and its other partners and vendors, to deliver a strong and responsive IT Operational Service. The Council is looking for a partner to meet the Council’s current requirements and to work with over the contract term to develop and improve its services. The supplier will be a strategic partner for LCC and as such will be required to operate collaboratively and innovatively. Through this contract, the Council is aspiring to achieve: • User-experience optimisation – aligning processes to industry best practice and engendering a culture of delivering ‘right first time’. • Innovation and digital transformation – improved business services for the Council • Automation and efficiency – the faster resolution of IT issues to minimise downtime, improve user experience and lower delivery costs. • Security and compliance – improved security posture for the Council. The main Operational IT Services that fall within the scope of this provider will include the following: • Service Desk and End User support (including VIPs) • Service Management • End User Device Management • Application Support • Managed Cloud (Azure services) • Infrastructure Support This event follows a number of pre-procurement market engagement events on the wider programme of work for the Council’s future IT Service Delivery model held in September and October of 2023. The Council has included materials from these events within Pro-Contract to support prospective suppliers. In summary, the other main contracts which constitute the Council’s Future IT Service Delivery model are: • Security Operations Centre • Professional Services Delivery partner • Wide Area Network (this contract is already in place) Procurement activities to engage providers for the Security Operations Centre and Professional Services Delivery partner will be managed as separate programmes of work. It is proposed that the Council’s IT team will retain overall responsibility for strategy, governance, standards and risk, as well as the following core services / functions: • Business Engagement • Projects and Portfolio Management* • Technical Architecture • Supplier Management • Datacentre Facilities • Data Services *The Council has a limited project management capability and this will be supplemented by a professional services delivery partner. … The Council invites prospective suppliers to participate in this market engagement event, by completing the form below to the Pre-Market event within the Pro-Contract, and submit your completed form using this event by 5pm on the 7th May 2024. … If there is a technical issue with the Pro-Contract, please contact the helpdesk at https://suppliersupport.proactisservicedesk.com/

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

Other Information

The Council will host a meeting via Microsoft Teams to which all interested suppliers are invited. This meeting will be held on Thursday 9th May 2024 at 3.30pm where the Council will, provide updates on the requirement; present further details on the proposed procurement and timescales; introduce the team as well a short Question and Answer opportunity. The Council invites prospective suppliers to participate in this market engagement event, by completing the form below to the Pre-Market event within the Proactis Pro-Contract e-tending Portal (“Pro-Contract”), and submit your completed form using this event by 5pm on the 7th May 2024. Further pre-procurement market engagement information will then be published on the 10th May 2024 on Pro-Contract. This will include a questionnaire providing interested suppliers with an opportunity to provide written feedback on the proposed service and procurement. The closing date for this will be 5pm on the 30th May 2024. The Council invites all interested suppliers, irrespective of their attendance to the Teams call on the 9th May, to participate in the questionnaire.