New Mobilising System

Concepts

• cambuslang
• information technology
• command, control, communication systems
• communication and computer systems
• command and control system
• system
• new
• mobilisation
• mobilise
• mobilising

Location

Cambuslang

Description

SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony

Total Quantity or Scope

SFRS are a national organisation delivering front-line services locally from three strategically positioned hubs, or Service Delivery Areas (SDA) based in the North, West and East of Scotland.

Award Detail

Renewal Options

SFRS reserves the right to procure additional services throughout the duration of the contract in line with the contractor rates submitted as part of the tender submissions.

Award Criteria

CPV Codes

• 72222300 - Information technology services
• 35710000 - Command, control, communication and computer systems
• 35711000 - Command, control, communication systems
• 42961000 - Command and control system

Indicators

• Options are available.
• Award on basis of price.

Other Information

This contract provision is business critical to the Scottish Fire and Rescue Service whereby the timescales stated within the ITT documentation is reflective of the urgency of the requirement and is being undertaken due to the termination of a previous contract. (SC Ref:765116)