Supply of Adjudication, Contact Centre and Integration services for the Single Independent Appeals Service (SIAS)

Concepts

• administration services
• legal services
• business services
• sias
• a single integrated parking appeals service
• the single independent appeals service
• appeals
• adjudication
• integrated
• integration

Location

Description

This Pre-Tender Market Engagement (PTME) seeks information in preparation for the potential procurement of a Supplier or Suppliers to provide a Single Integrated Parking Appeals Service (SIAS) for the Private Parking Sector.

CPV Codes

• 75112000 - Administrative services for business operations
• 79100000 - Legal services
• 79900000 - Miscellaneous business and business-related services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

This PTME will explore the practical implications and appetite within the market of having separate business services suppliers and identify whether there is sufficient demand to provide integration services within such a model. The Authority is keen to understand if and how the quality of SIAS as a complete service would be impacted both from a user perspective and from a contract management perspective. We welcome views on the most preferred contracting model(s) from Potential Suppliers. The Authority is keen to understand what level of contact centre support is typically offered to clients when adjudication services are being used. Please find the PTME Document attached for further detail. If you have any issues accessing the document, please contact commercialtenders@levellingup.gov.uk Pre-Tender Market Engagement Document (PTME) CPD4126149 - Single Integrated Appeals Service - SIAS PTME FINAL.pdf Supplier Round Table - PTME presentation SIAS PTME Roundtable OFFICIAL SENSITIVE.pdf Pre-Tender Market Engagement Document (PTME) 16 05 2024 CPD4126149-B SIAS PTME 2 Adjudication contact centre and integration final.pdf