Student Payment Service Provider

Concepts

• international payment transfer
• bristol
• payment queries
• payment channels
• payment
• students
• a positive payment experience
• time and cost) payment service
• the overall student experience
• their payment

Location

Bristol

Description

The University of Bristol is seeking a single supplier to deliver business objectives relevant to the procurement include providing a secure, compliant, and efficient (with respect to time and cost) payment service which meets the diverse needs of a wide range of payers and forms a positive part of the overall student experience.

Total Quantity or Scope

The priority of the University is to ensure the timely and accurate posting of income, and prompt resolution of payment queries. To deliver a positive payment experience to students we aim to provide: - a secure and efficient (with respect to time and cost) payment service, - prompt, courteous, and well-informed resolution of queries around payment, - a range of payment channels to suit different needs, and -maximum visibility for the student of their payment from initiation to allocation.

Award Detail

Award Criteria

CPV Codes

• 66115000 - International payment transfer services

Indicators

• Award on basis of price.

Other Information

Contract is five (5) years split into initial three (3) years, with two (2) plus one (1) year options to extend (3 + 1 + 1). Price in notice is a forecast of the initial 3 years. Each year forecasted costs of £1.5M, therefore a full 5 year contract estimated at £7.5M.