Civica iCasework Member's Enquiries Case Management System

A Contract Award Notice
by LONDON BOROUGH OF ISLINGTON

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£62K
Sector
TECHNOLOGY
Published
24 Jun 2024
Delivery
01 Jun 2024 to 31 May 2026
Deadline
01 May 2024 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The council requires a SaaS case-management application to administer enquiries residents make to their respective member. One solution was sourced through the G-cloud 13 framework, using search criteria from the service's requirements: Civica iCasework. The solution is already in use by the council to administer member enquiries.

Award Detail

1 Civica (London)
  • Value: £61,631

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

The annual price has increased, however this is commensurate with increases from suppliers with similar products and services and still provides value for money. As the system is already in use, there are no set-up costs; albeit we will be working with the supplier to make some improvements to optimise the system and generate some efficiencies.

Reference

Domains