Information Technology Service Management (ITSM) Solution

Concepts

• rotherham
• software package
• information systems
• data services
• information technology
• information technology service management
• information technology asset management
• service pack days
• enterprise service management
• other local services

Location

Description

Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to: Provision of an Information Technology Service Management (ITSM) Solution Provision of an Information Technology Asset Management (ITAM) Solution Hosting of the solution in the Suppliers Data Centre. Associated software licenses. Associated software services. Annual support and maintenance. Professional services in the form of service pack days. Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures. Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). The procurement exercise will exclude: Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.

CPV Codes

• 48000000 - Software package and information systems
• 72250000 - System and support services
• 72300000 - Data services
• 72253200 - Systems support services
• 72261000 - Software support services
• 72000000 - IT services: consulting, software development, Internet and support
• 72267000 - Software maintenance and repair services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82992&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104118