Contact Centre Omnichannel Solution

A Contract Award Notice
by LONDON BOROUGH OF WALTHAM FOREST

Source
Contracts Finder
Type
Framework (Services)
Duration
3 year
Value
£600K
Sector
BUSINESS
Published
25 Jul 2024
Delivery
08 Jul 2024 to 07 Jul 2027
Deadline
31 May 2024 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)

Award Detail

1 8X8 (None)
  • Value: £600,000

CPV Codes

  • 79500000 - Office-support services
  • 79510000 - Telephone-answering services
  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.

Reference

Domains