ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£6M-£11M
Sector
TECHNOLOGY
Published
02 Sep 2024
Delivery
01 Oct 2024 to 30 Sep 2027
Deadline
19 Aug 2024 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

Award Detail

1 Accenture (London)
  • Value: £6,500,000

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Other Information

n/a ecm_11962 Project_25842 - PTP CAM - Order Form - Redacted.pdf

Reference

Domains