AC1895 Wiltshire Community Advice and Support Services April 2025

Concepts

• trowbridge
• finance and insurance
• community-based services
• sustainable service delivery
• wiltshire communities
• wiltshire community advice
• wiltshire council
• advice quality
• wiltshire
• support services

Location

Description

Wiltshire Community Advice and Support Services April 2025 Wiltshire Council would like to advise of a tender opportunity for Community Advice and Support Services and is seeking to appoint a Supplier for the delivery of high-quality services across Wiltshire from 1st April 2025 for an initial five year contract. The services will provide free independent advice and support to Wiltshire communities in relation to: - Benefits and tax credits - Work and employee issues - Debt and money - Consumer issues - Family and relationships - Housing and information - Law and courts - Discrimination - Immigration - Health - Unpaid Carers Wiltshire Council are seeking a Supplier who must demonstrate a passion for ensuring an equal, diverse and inclusive approach to ensure all communities regardless of age, race, location and sexuality are considered within this support and the service is accessible. We believe everyone has the right to have services that improve their quality of life and wellbeing as well as a service that they feel comfortable and able to seek advice to promote this. Key objectives for the service include: • Accessibility: Ensuring advice is available to all Wiltshire residents, with particular focus on hard-to-reach groups and vulnerable individuals. • Quality and Impact: Maintaining high standards of advice quality in compliance with national guidelines and best practices. • Efficiency and Cost-Effectiveness: Managing resources effectively to ensure sustainable service delivery. • Partnership Working: Collaborating with local authorities, community organisations, and other stakeholders to maximise the reach and impact of the service.

CPV Codes

• 66000000 - Financial and insurance services
• 75200000 - Provision of services to the community

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.