His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution
A Contract Award Notice
by MINISTRY OF JUSTICE
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- £185K
- Sector
- TECHNOLOGY
- Published
- 15 Nov 2024
- Delivery
- 01 Nov 2024 to 31 Oct 2028
- Deadline
- 06 Aug 2024 22:59
Concepts
- telecommunications network
- telecommunications services
- courts and tribunals service
- the courts and tribunals service centres
- his majestys courts and tribunals service (hmcts) service centre technology - work force management (wfm) solution
- a service (ccaas) solution
- a contact centre as a service
- a contact centre
- management
- majesty
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Ministry of Justice London
1 supplier
- Nice Systems Eastleigh
Description
A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
Award Detail
| 1 | Nice Systems (None)
|
CPV Codes
- 32412100 - Telecommunications network
- 64200000 - Telecommunications services
Indicators
- Contract is suitable for SMEs.
Other Information
n/a REDACTED_con_24372 Work Force Management (WFM) Solution v4.0 CLEAN.pdf
Reference
- tender_373611/1425715
- CF 9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3