FW Service - Cloud Contact Management - Multi 0124
A Contract Award Notice
by SSE PLC
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 18 Nov 2024
- Delivery
- not specified
- Deadline
- n/a
Concepts
- perth
- packaged software products
- programming services
- distribution customer services
- the existing distribution customer services contact centre infrastructure
- contact centre
- fw service - cloud contact management - multi
- fw service - cloud contact management - multi 0124
- a service (ccaas) solution
- cloud
Location
United Kingdom:
Geochart for 1 buyers and 1 suppliers 
Description
Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.
Award Detail
| 1 | Accenture (London)
|
Award Criteria
| Delivery Approaches | 20 |
| Functional Requirements | 25 |
| Non-Functional Requirements | 15 |
| Service Management | 5 |
| Architecture | 20 |
| Security | 10 |
| Terms and Conditions | 5 |
| price | 30 |
CPV Codes
- 72210000 - Programming services of packaged software products
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-044c12
- FTS 037208-2024