NPS Operations, Maintenance and Modernisation Services

Concepts

• application service providers
• other services
• service levels
• disaggregation services
• modernisation services
• service credits
• system integration services
• optional business application development services
• feasibility analysis services
• nps disaggregation programme

Location

LONDON

Geochart for 2 buyers and 1 suppliers

HM Revenue & Customs

Accenture

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Description

The contract is for business application support and maintenance services for HMRC's National Insurance and PAYE System (NPS). The contract includes options to provide business application development and enhancement services and NPS solution modernisation services. The intent of the modernisation service is to disaggregate the NPS solution into a number of components in preparation for going to market in future. The contract will have a duration of 5 years.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 72416000 - Application service providers
• 72250000 - System and support services
• 72261000 - Software support services
• 72262000 - Software development services
• 72263000 - Software implementation services

Indicators

• Contract modified due to additional needs.

Legal Justification

Regs 72 1 b "72. - (1) Contracts and framework agreements may be modified without a new procurement procedure in accordance with this Part in any of the following cases: (b) for additional works, services or supplies by the original contractor that have become necessary and were not included in the initial procurement, where a change of contractor- There has been a significant increase in the project work which was not envisaged and catered for at the time of the direct award. This will allow the continued provision of critical NPS services, support to major transformational projects and the continuation of the disaggregation programme. (i) cannot be made for economic or technical reasons such as requirements of interchangeability or interoperability with existing equipment, services or installations procured under the initial procurement, and A change of supplier is not feasible for technical reasons, as NPS has extremely high levels of technical and functional complexity. Accenture have managed these services for many years and have the in-depth knowledge of the HMRC NPS applications and business services and a change of supplier at this stage of the contract would put key services at serious risk. (ii) would cause significant inconvenience or substantial duplication of costs for the contracting authority, There would be a significant increase in costs if a new supplier provided the service which would include major delays to programmes.