Claims Handling and Litigation Services
A Tender Notice
by NETWORK RAIL INFRASTRUCTURE LIMITED
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £8M
- Sector
- BUSINESS
- Published
- 01 Apr 2025
- Delivery
- 01 Jan 2026 to 31 Dec 2028
- Deadline
- n/a
Concepts
Location
United Kingdom:
Geochart for 1 buyers and 0 suppliers 
1 buyer
- Network Rail Infrastructure London
Description
Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas: i. Claims administration (logging, portal management, investigation, liability assessment, resolution). ii. Compliance with Statutory Limitation periods and legal timeframes. iii. Litigation support for complex claims. iv. Digital claims management and data analytics. v. Regular performance reporting and audits. Further details are set out in Appendix E - Specification.
Renewal Options
Extension is two 12 month period (1+1 years).
Award Criteria
| Q1 - Service Team – Experience and Approach | Please can your organisation provide an overview of the team responsible for delivering the scope of services as specified in Appendix E – Specification. In your response should include a methodology and approach statement for this delivery. |
| Q2 - Rail Sector Claims Experience and Expertise | Please can your organisation demonstrate its experience and understanding of the UK rail sector, with particular emphasis on legal liability claims handling. The response must detail the specific strategies that would be utilised in handling claims in the rail sector given the scope of services. |
| Q3 - Mobilisation | Given there is no transfer of existing files as part of the contract, the successful Tenderer will need to be able to action new claims notifications from the first day of the contract. Please can your organisation outline the considerations and activities required to mobilise the provision of services to Network Rail. |
| Q4 - Conflict of Interest Management | Network Rail is one of the largest landowners in the UK and operates railway assets across 20,000 miles of track. Therefore, it is distinctly possible that the successful supplier may experience conflict of interest scenarios that need to be presented to Network Rail. Please can your organisation outline how you will deal with conflicts of interest scenarios as they emerge. |
| Q5 - Knowledge Management and Staff Turnover | Please can your organisation describe and explain how your business will retain knowledge and expertise of Network Rail for the duration of the contract appointment. |
| Q6 - Additional Value and Innovation | Please can your organisation outline three (3) additional areas of value and innovation that you believe would provide the most value to Network Rail. |
| SV1 - Social Value | Please explain how your organisation will demonstrate any social value / social responsibility initiatives during the life of this contract. |
| SV1 - Social Value | Please explain how your organisation will support Network Rail’s Social Value Framework and the governments Skills for Life agenda through the delivery of the Specification. |
| Commercial | Participants will submit pricing/rate card as stated in Appendix F - Commercial Schedule and the rates will then be compared through a proportional vs best methodology, |
CPV Codes
- 66518300 - Insurance claims adjustment services
Indicators
- An E-Auction may be used.
- This is a recurring contract.
- Renewals are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-04fba1
- FTS 012375-2025