TD1526 - Framework for Standard Home Care Services

Concepts

• social work
• derby
• cqc
• standard home care services
• framework lots
• care quality commission
• community and personal services
• customers of home care services
• framework award letter
• standard home care

Location

Derby

Description

The Council is requesting bids for service providers to be awarded a place on a framework to provide Standard Home Care (domiciliary care) services. Customers of home care services will: • be residents of Derby City; • be over the age of 18 years; • have eligible care or support needs as defined by the Council; • require Home Care as defined above. Customers may have complex and multiple support needs. Service providers will need to develop personalised support plans that identify clear and quantifiable ways that they will support customers to achieve their individual outcomes and remain independent in their own home. Customers that will require this service will have a wide range of needs that may include one or a combination of the following broad headings (please note this list is not exhaustive): • physical disability or frailty; • learning disability; • mental health; • sensory disabilities and/or communication needs; • dementia or other cognitive difficulties. Tenderers must have Care Quality Commission (CQC) registration in place for the delivery of personal care. The service provider will also be required to be registered with the CQC to be able to deliver personal care in the City of Derby. Successful service providers not already registered to do this, will be required to apply to be registered to do this within a month of receiving the framework award letter. Tenderers must have Care Quality Commission rating above ‘Inadequate’ in place for the delivery of personal care to be able to bid. Where a tenderer is waiting for a rating from the CQC for the delivery of personal care from the CQC, they can still submit a bid. If subsequently the rating is ‘Inadequate’, then the service provider will be required to provide an action plan that is satisfactory to the Council that will address all the concerns raised by the CQC within a timescale agreed with the Council. Value The potential framework value is GBP 62 706 904.62 over 4 years. Contract opportunities will only initially be for new service requirements (care packages). The Council also reserves the right to review existing care packages and put these out as a contract opportunity under this framework. Framework lots The framework is split into four geographical lots. The Council intends to appoint the following number of service providers in each of the following lots: Lot 1: Central Locality = three service providers; Lot 2: West Locality = four service providers; Lot 3: East Locality = three service providers; Lot 4: South Locality = three service providers. A tenderer must state what lots it is bidding for and their lot preference. A tenderer can bid for all four lots or any number of lots. A tenderer can only be awarded a maximum of two lots. The process for deciding how lots are allocated to successful tenderers is described further in the ITT document. Framework operation The Council reserves the right to open a lot or lots and run a open competitive tendering process to replace existing framework service provider due to failure/poor performance/material breaches, etc. There will also be the option of opening up a lot or lots to add an additional service provider where there are capacity issues within that lot. Further to the points above there will still be the rule that a service provider can only be awarded two lots, so if a provider on this framework already has two lots, they will not be able to bid for an additional lot. The initial framework term is 2 years. The maximum framework term is 4 years. Fees The Council has a set a maximum hourly rate for the provision of home care services as part of its fee structure. Tenderers must confirm that they accept this fee structure as part of their tender response. Details are in the ITT. Framework start date is 1 June 2021 (initial term is 2 years plus possible extension of a further 2 years).

Ammendments to Previous Notice

CPV Codes

• 98000000 - Other community, social and personal services
• 85000000 - Health and social work services

Indicators

• Bids should cover the whole contract.
• Award on basis of price and quality.

Other Information

Submission deadline extended from 9.00 am on the 29 January 2021 to 9 a.m. on the 5 February 2021 due to the UK national lockdown, to allow home care providers more time to respond.