564 - Customer Relationship Management System

Concepts

• university's project management office
• birmingham
• software services
• digital services team
• custom software
• customer relationship management system
• crm system
• contact management
• customer relation management
• system management

Location

Description

The University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University's Project Management Office, Digital Services Team and other relevant internal stakeholders to lead the transformation, challenge business processes and implement the technology platform. The successful bidder must have demonstrable experience of designing and architecting solutions without a proprietary 'IP layer' for a Customer Relationship Management System. This includes workflows which are tailored to the University's requirements and 'future proofed' (implementation may develop beyond the initial scope). The University's intentions and objectives are to to appoint a single delivery partner that will: (i) deliver a CRM solution that meets Aston's needs and requirements; and (ii) has the capability to deliver other solutions and projects on the Dynamics platform (and in this context, the University will consider creating Aston a non-exclusive call off contract with the appointed delivery partner which enables Aston to make direct awards of additional contracts at its sole and absolute discretion)

CPV Codes

• 72260000 - Software-related services
• 72230000 - Custom software development services
• 72212333 - Contact management software development services
• 72212445 - Customer Relation Management software development services
• 72212781 - System management software development services
• 72212982 - Configuration management software development services
• 72212983 - Development software development services

Indicators

• Contract is suitable for SMEs.

Other Information

Advert https://procontract.due-north.com/Advert?advertId=4cea4c36-6639-eb11-8106-005056...