HSE Telephony Service

Concepts

• business services
• hse
• bootle
• hse telephony service
• health services
• delivery of our telephony services
• hse guidance
• outbound call handling services
• delivery of these services
• advice line

Location

North West England: Redgrave Court, Merton Road, Bootle, Liverpool, L20 7HS

Description

HSE is seeking a Provider to deal with incoming calls through our Working Safely Advice Line (WSAL), and undertake outbound Covid-secure workplace spot check telephone calls through the FY 2021/22, with an option to extend for up to a further period of 12 months subject to agreement and funding

Total Quantity or Scope

HSE requires a Provider who will collaborate with us in the delivery of our telephony services. We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm. We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time. HSE requires a provider who can: • Provide professional inbound and outbound call handling services • Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation • Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated • Successfully balance and maintain the delivery of these services in parallel. • Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach • Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity • Rapidly mobilise to begin delivering Spot Checks at pace • Deliver the services from UK based location(s)

Renewal Options

Option to extend for up to a further period of 12 months subject to agreement and funding

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 85100000 - Health services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.
• Staff qualifications are relevant.

Other Information

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