Contact Centres and Business Services

Concepts

• business transaction and personal business
• contact centres and business services
• crown commercial service
• business services
• liverpool
• commercial service
• contact centres
• administration services
• contact centre services
• provision of contact centres

Location

Description

Crown Commercial Service (CCS) intends to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework will have 2 lots: - Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. - Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services

CPV Codes

• 48400000 - Business transaction and personal business software package
• 75100000 - Administration services
• 79200000 - Accounting, auditing and fiscal services
• 79340000 - Advertising and marketing services
• 79400000 - Business and management consultancy and related services
• 79500000 - Office-support services
• 79600000 - Recruitment services
• 79990000 - Miscellaneous business-related services

Indicators

• Contract is suitable for SMEs.

Other Information

A framework contract will be awarded to 15 bidders for each lot. The maximum number of bidders may increase where 2 or more bidders have tied scores in last awarded position. We also reserve the right to award to any bidder whose final score is within 1 % of the last awarded position of this lot. The value provided is an estimate. We cannot guarantee suppliers any business under the framework. Contract Notice Transparency Information for Crown Commercial Service Framework Contract Contract Notice Transparency Information for Crown Commercial Service Framework Contract.docx Authorised Customer List RM6181 Authorised Customer List RM6181.docx Contract Notice rights reserved for Crown Commercial Service Framework Agreement Contract Notice rights reserved for Crown Commercial Service Framework Agreement.docx