Contact Centres and Business Services

A Contract Award Notice
by CROWN COMMERCIAL SERVICE

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£4B
Sector
BUSINESS
Published
25 Aug 2021
Delivery
10 Aug 2021 to 09 Aug 2025
Deadline
10 May 2021 15:00

Concepts

Location

Geochart for 1 buyers and 18 suppliers

1 buyer

18 suppliers

Description

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.

Award Detail

1 Nco Europe (Preston)
  • Value: £3,500,000,000
2 Go Centric (Leeds)
  • Value: £3,500,000,000
3 Teleperformance (Bristol)
  • Value: £3,500,000,000
4 Ventrica (Southend on Sea)
  • Value: £3,500,000,000
5 Hinduja Global Solutions (None)
  • Value: £3,500,000,000
6 Arvato (London)
  • Value: £3,500,000,000
7 Sitel (Coventry)
  • Value: £3,500,000,000
8 Shared Services Connected (Hemel Hempstead)
  • Value: £3,500,000,000
9 Ttec UK Solutions (London)
  • Value: £3,500,000,000
10 Capita Business Services (London)
  • Value: £3,500,000,000
11 Serco (None)
  • Value: £3,500,000,000
12 G4S Facilities Management (London)
  • Value: £3,500,000,000
13 Charles Novacroft Direct (None)
  • Value: £3,500,000,000
14 Contact (None)
  • Value: £3,500,000,000
15 Resq (Kingston upon Hull)
  • Value: £3,500,000,000
16 Accenture (None)
  • Value: £3,500,000,000
17 Liberata (Croydon)
  • Value: £3,500,000,000
18 NHS Shared Business Services (Wakefield)
  • Value: £3,500,000,000

CPV Codes

  • 48400000 - Business transaction and personal business software package
  • 75100000 - Administration services
  • 79200000 - Accounting, auditing and fiscal services
  • 79340000 - Advertising and marketing services
  • 79400000 - Business and management consultancy and related services
  • 79500000 - Office-support services
  • 79600000 - Recruitment services
  • 79990000 - Miscellaneous business-related services

Indicators

  • Contract is suitable for SMEs.

Other Information

Find A Tender notice https://www.find-tender.service.gov.uk/Notice/006901-2021?origin=SearchResults&a... Corrigendum https://www.find-tender.service.gov.uk/Notice/006936-2021?origin=SearchResults&a... Contract Notice Transparency Information for Crown Commercial Service Framework Contract Contract Notice Transparency Information for Crown Commercial Service Framework Contract.docx Authorised Customer List RM6181 Authorised Customer List RM6181.docx Contract Notice rights reserved for Crown Commercial Service Framework Agreement Contract Notice rights reserved for Crown Commercial Service Framework Agreement.docx REDACTED FRAMEWORK AGREEMENT FOLDER.zip

Reference

Domains