Language Services (Lot 6)

Concepts

• interpretation services
• provision of a quality assurance service
• liverpool
• assessment of a recorded face
• language services
• spoken language interpreter
• translation services
• assessment of a live booking
• provision of quality checks
• quality assurance system

Location

Liverpool

Description

The provision of a quality assurance service for buyers of the framework. This includes the provision of quality checks on the services provided by suppliers on the framework and any Interpreters/Translators used to deliver a call off contract via the framework. The Services delivered under this lot include: — assessment of a recorded face to face booking (audio or video), — assessment of a live booking in person (spoken and non-spoken), — assessment of a telephone interpretation, — assessment of a video interpretation (spoken and non-spoken), — assessment of spoken/non spoken language Interpreter via video role play, — assessment of translated documents, — assessment of transcriptions,

Total Quantity or Scope

The services delivered under this Lot include: … — assessment of spoken/non spoken language interpreter via video role play,

Award Detail

Award Criteria

CPV Codes

• 79540000 - Interpretation services
• 72224200 - System quality assurance planning services
• 72225000 - System quality assurance assessment and review services
• 79510000 - Telephone-answering services
• 79530000 - Translation services

Indicators

• Award on basis of price and quality.

Other Information

— checking that the requirements in the booking have been met by the supplier. The supplier awarded to the quality assurance lot cannot be part of any of the other lot to prevent conflict of interests arising. As part of this contract award notice the following documents can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c... 1) Contract notice authorised customer list; 2) Redacted Framework Contract. The start date of this framework agreement is 30 March 2021. The expiry date of the framework agreement is 29 March 2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.