Language Services (Lots 1 to 5)

A Contract Award Notice
by THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE

Source
Find a Tender
Type
Contract (Services)
Duration
4 year (est.)
Value
£10M-£65M
Sector
BUSINESS
Published
28 May 2021
Delivery
To 02 Jun 2025 (est.)
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 141 suppliers

1 buyer

14 suppliers

Description

Crown Commercial Service (CCS), as the Authority, has established a Framework Contract with multiple suppliers for the provision of Language Services including Translation, Transcription and Ancillary Services, Telephone and Video Interpreting Services, Non Spoken and Spoken Face to Face Interpreting Services, for use by the UK Public Sector Buyers identified at VI.3. The Services within the scope of this framework have been divided into 5 Lots, with Lots 4 and 5 being broken down into regional sub-lots: Lot 1 National Managed Service Lot 2 Translation, Transcription and Ancillary Services Lot 3 Telephone and Video Interpretation Lots 4a to 4l Non Spoken Languages Services Lots 5a to 5m Regional Managed Service, * Please note, Lots 4a-4l provide UK regional coverage and Lots 5a-5m provide UK and overseas coverage*

Lot Division

1 National Managed Service

The provision of a Managed Service throughout the United Kingdom of Great Britain and Northern Ireland. This provision will enable one, some or all services to be called off which will be delivered via a Supplier awarded onto Lot 1. Suppliers in Lot 1 will provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the Buyers language service requirements. - Spoken and Non-Spoken Translation, Transcription & Ancillary Services - Spoken Telephone & Spoken and Non-Spoken Video Interpreting - Spoken and Non-Spoken Face to Face Interpreting. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot.
2 Translation, Transcription and Ancillary Services

The provision of Translation, Transcription and Ancillary Services throughout the United Kingdom of Great Britain and Northern Ireland. - Translation: The conversion of written documents into another language as text. - Transcription: The conversion of written documents into alternative formats such as Print, Audio, Video or normal print or vice versa. - Ancillary Services: Additional services which support the translation/transcription service. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot.
3 Telephone and Spoken Video Interpreting

The provision of a Telephone Interpreting and Spoken Video Language Services throughout the United Kingdom of Great Britain and Northern Ireland. This includes the provision of a consecutive and simultaneous interpreting either by telephone or video technology. The interpreter in all cases must convert the spoken language from one language to another enabling listeners and speakers to understand each other. The Services which shall be provided under this Lot include: - A scheduled telephone/video interpreting service for customers who prefer to book an interpreter in advance of an Assignment. - On demand Telephone Interpreting for non-English speakers who need to use an Interpreter immediately over the telephone. - In some instances it may be possible to provide an on demand video interpreting service but this will be agreed between the Supplier and Buyer at Call Off. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot.
4 Non Spoken Language Services

The provision of Non Spoken Face to Face Interpreters, Video, Translation and Transcription services throughout the United Kingdom of Great Britain and Northern Ireland. The Lots are as follows: 4a - North East 4b - North West 4c - Yorkshire and the Humberside 4d - East Midlands 4e - West Midlands 4f - East of England 4g – London 4h - South East 4i - South West 4j - Wales 4k – Scotland 4l - Northern Ireland This Lot will enable communication to take place between Deaf, Deafblind and others requiring support to access English via face to face interpretation, video technology, written translations and transcription services specific to the non-spoken community. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 6 bidders for each region. Number of tenders received for each region were as follows: 4a=18 4b=18 4c= 18 4d=18 4e=19 4f=19 4g=18 4h=19 4i=18 4j=16 4k =15 4l =16
5 Regional Managed Service

The provision of a Managed Service Provision throughout the United Kingdom of Great Britain and Northern Ireland, and Overseas, broken down by region. This provision will enable one, some or all services to be called off which will be delivered via Supplier awarded to the specific region. Suppliers shall provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the buyers language service requirements. The Lots are as follows: 5a - North East 5b - North West 5c - Yorkshire and the Humberside 5d - East Midlands 5e - West Midlands 5f - East of England 5g - London 5h - South East 5i - South West 5j - Wales 5k - Scotland 5l - Northern Ireland 5m – Overseas & all UK regions The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. Additional information: A framework contract has been awarded to the number of bidders in each of the regions 5a=10 5b=9 5c=9 5d=9 5e=9 5f=10 5g=10 5h=10 5i=9 5j=9 5k=10 5l=9 5m=5

Award Detail

1 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-1
  • Value: £65,000,000
2 Da Languages (Manchester)
  • Reference: 012103-2021-2
  • Value: £65,000,000
3 Global Connections Scotland (Glasgow)
  • Reference: 012103-2021-3
  • Value: £65,000,000
4 Global Translation Services (Birmingham)
  • Reference: 012103-2021-4
  • Value: £65,000,000
5 K International (Milton Keynes)
  • Reference: 012103-2021-5
  • Value: £65,000,000
6 Language Line (London)
  • Reference: 012103-2021-6
  • Value: £65,000,000
7 Thebigword Group (Leeds)
  • Reference: 012103-2021-7
  • Value: £65,000,000
8 Word360 (Edgbaston)
  • Reference: 012103-2021-8
  • Value: £65,000,000
9 Global Connections Scotland (Glasgow)
  • Reference: 012103-2021-9
  • Value: £13,000,000
10 K International (Milton Keynes)
  • Reference: 012103-2021-10
  • Value: £13,000,000
11 Language Empire (Rochdale)
  • Reference: 012103-2021-11
  • Value: £13,000,000
12 Thebigword Group (Leeds)
  • Reference: 012103-2021-12
  • Value: £13,000,000
13 Oncall Interpreters (London)
  • Reference: 012103-2021-13
  • Value: £13,000,000
14 Word360 (Edgbaston)
  • Reference: 012103-2021-14
  • Value: £13,000,000
15 Language Empire (Rochdale)
  • Reference: 012103-2021-15
  • Value: £10,000,000
16 Thebigword Group (Leeds)
  • Reference: 012103-2021-16
  • Value: £10,000,000
17 Oncall Interpreters (London)
  • Reference: 012103-2021-17
  • Value: £10,000,000
18 K International (Milton Keynes)
  • Reference: 012103-2021-18
  • Value: £10,000,000
19 Language Empire (Rochdale)
  • Reference: 012103-2021-19
  • Value: £10,000,000
20 Thebigword Group (Leeds)
  • Reference: 012103-2021-20
  • Value: £10,000,000
21 Oncall Interpreters (London)
  • Reference: 012103-2021-21
  • Value: £10,000,000
22 Sign Solutions Slia (Alvechurch)
  • Reference: 012103-2021-22
  • Value: £10,000,000
23 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-23
  • Value: £10,000,000
24 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-24
  • Value: £50,000,000
25 Da Languages (Manchester)
  • Reference: 012103-2021-25
  • Value: £50,000,000
26 Global Translation Services (Birmingham)
  • Reference: 012103-2021-26
  • Value: £50,000,000
27 K International (Milton Keynes)
  • Reference: 012103-2021-27
  • Value: £50,000,000
28 Language Empire (Rochdale)
  • Reference: 012103-2021-28
  • Value: £50,000,000
29 Language Line (London)
  • Reference: 012103-2021-29
  • Value: £50,000,000
30 Thebigword Group (Leeds)
  • Reference: 012103-2021-30
  • Value: £50,000,000
31 Oncall Interpreters (London)
  • Reference: 012103-2021-31
  • Value: £50,000,000
32 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-32
  • Value: £50,000,000
33 Word360 (Edgbaston)
  • Reference: 012103-2021-33
  • Value: £50,000,000
34 Capita Translation & Interpreting (London)
  • Reference: 012103-2021-34
  • Value: £50,000,000
35 Da Languages (Manchester)
  • Reference: 012103-2021-35
  • Value: £50,000,000
36 Global Translation Services (Birmingham)
  • Reference: 012103-2021-36
  • Value: £50,000,000
37 K International (Milton Keynes)
  • Reference: 012103-2021-37
  • Value: £50,000,000
38 Language Empire (Rochdale)
  • Reference: 012103-2021-38
  • Value: £50,000,000
39 Language Line (London)
  • Reference: 012103-2021-39
  • Value: £50,000,000
40 Thebigword Group (Leeds)
  • Reference: 012103-2021-40
  • Value: £50,000,000
41 Oncall Interpreters (London)
  • Reference: 012103-2021-41
  • Value: £50,000,000
42 Word360 (Edgbaston)
  • Reference: 012103-2021-42
  • Value: £50,000,000
43 Capita Translation & Interpreting (London)
  • Reference: 012103-2021-43
  • Value: £50,000,000
44 Da Languages (Manchester)
  • Reference: 012103-2021-44
  • Value: £50,000,000
45 Global Translation Services (Birmingham)
  • Reference: 012103-2021-45
  • Value: £50,000,000
46 K International (Milton Keynes)
  • Reference: 012103-2021-46
  • Value: £50,000,000
47 Language Empire (Rochdale)
  • Reference: 012103-2021-47
  • Value: £50,000,000
48 Language Line (London)
  • Reference: 012103-2021-48
  • Value: £50,000,000
49 Thebigword Group (Leeds)
  • Reference: 012103-2021-49
  • Value: £50,000,000
50 Oncall Interpreters (London)
  • Reference: 012103-2021-50
  • Value: £50,000,000
51 Word360 (Edgbaston)
  • Reference: 012103-2021-51
  • Value: £50,000,000
52 Capita Translation & Interpreting (London)
  • Reference: 012103-2021-52
  • Value: £50,000,000
53 Da Languages (Manchester)
  • Reference: 012103-2021-53
  • Value: £50,000,000
54 Global Translation Services (Birmingham)
  • Reference: 012103-2021-54
  • Value: £50,000,000
55 K International (Milton Keynes)
  • Reference: 012103-2021-55
  • Value: £50,000,000
56 Language Empire (Rochdale)
  • Reference: 012103-2021-56
  • Value: £50,000,000
57 Language Line (London)
  • Reference: 012103-2021-57
  • Value: £50,000,000
58 Thebigword Group (Leeds)
  • Reference: 012103-2021-58
  • Value: £50,000,000
59 Oncall Interpreters (London)
  • Reference: 012103-2021-59
  • Value: £50,000,000
60 Word360 (Edgbaston)
  • Reference: 012103-2021-60
  • Value: £50,000,000
61 Capita Translation & Interpreting (London)
  • Reference: 012103-2021-61
  • Value: £50,000,000
62 Da Languages (Manchester)
  • Reference: 012103-2021-62
  • Value: £50,000,000
63 Global Translation Services (Birmingham)
  • Reference: 012103-2021-63
  • Value: £50,000,000
64 K International (Milton Keynes)
  • Reference: 012103-2021-64
  • Value: £50,000,000
65 Language Empire (Rochdale)
  • Reference: 012103-2021-65
  • Value: £50,000,000
66 Language Line (London)
  • Reference: 012103-2021-66
  • Value: £50,000,000
67 Thebigword Group (Leeds)
  • Reference: 012103-2021-67
  • Value: £50,000,000
68 Oncall Interpreters (London)
  • Reference: 012103-2021-68
  • Value: £50,000,000
69 Word360 (Edgbaston)
  • Reference: 012103-2021-69
  • Value: £50,000,000
70 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-70
  • Value: £50,000,000
71 Capita Translation & Interpreting (London)
  • Reference: 012103-2021-71
  • Value: £50,000,000
72 Da Languages (Manchester)
  • Reference: 012103-2021-72
  • Value: £50,000,000
73 Global Translation Services (Birmingham)
  • Reference: 012103-2021-73
  • Value: £50,000,000
74 K International (Milton Keynes)
  • Reference: 012103-2021-74
  • Value: £50,000,000
75 Language Empire (Rochdale)
  • Reference: 012103-2021-75
  • Value: £50,000,000
76 Thebigword Group (Leeds)
  • Reference: 012103-2021-76
  • Value: £50,000,000
77 Oncall Interpreters (London)
  • Reference: 012103-2021-77
  • Value: £50,000,000
78 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-78
  • Value: £50,000,000
79 Word360 (Edgbaston)
  • Reference: 012103-2021-79
  • Value: £50,000,000
80 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-80
  • Value: £50,000,000
81 Da Languages (Manchester)
  • Reference: 012103-2021-81
  • Value: £50,000,000
82 Global Translation Services (Birmingham)
  • Reference: 012103-2021-82
  • Value: £50,000,000
83 K International (Milton Keynes)
  • Reference: 012103-2021-83
  • Value: £50,000,000
84 Language Empire (Rochdale)
  • Reference: 012103-2021-84
  • Value: £50,000,000
85 Language Line (London)
  • Reference: 012103-2021-85
  • Value: £50,000,000
86 Thebigword Group (Leeds)
  • Reference: 012103-2021-86
  • Value: £50,000,000
87 Oncall Interpreters (London)
  • Reference: 012103-2021-87
  • Value: £50,000,000
88 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-88
  • Value: £50,000,000
89 Word360 (Edgbaston)
  • Reference: 012103-2021-89
  • Value: £50,000,000
90 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-90
  • Value: £50,000,000
91 Da Languages (Manchester)
  • Reference: 012103-2021-91
  • Value: £50,000,000
92 Global Translation Services (Birmingham)
  • Reference: 012103-2021-92
  • Value: £50,000,000
93 K International (Milton Keynes)
  • Reference: 012103-2021-93
  • Value: £50,000,000
94 Language Empire (Rochdale)
  • Reference: 012103-2021-94
  • Value: £50,000,000
95 Language Line (London)
  • Reference: 012103-2021-95
  • Value: £50,000,000
96 Thebigword Group (Leeds)
  • Reference: 012103-2021-96
  • Value: £50,000,000
97 Oncall Interpreters (London)
  • Reference: 012103-2021-97
  • Value: £50,000,000
98 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-98
  • Value: £50,000,000
99 Word360 (Edgbaston)
  • Reference: 012103-2021-99
  • Value: £50,000,000
100 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-100
  • Value: £50,000,000
101 Da Languages (Manchester)
  • Reference: 012103-2021-101
  • Value: £50,000,000
102 Global Translation Services (Birmingham)
  • Reference: 012103-2021-102
  • Value: £50,000,000
103 K International (Milton Keynes)
  • Reference: 012103-2021-103
  • Value: £50,000,000
104 Language Empire (Rochdale)
  • Reference: 012103-2021-104
  • Value: £50,000,000
105 Thebigword Group (Leeds)
  • Reference: 012103-2021-105
  • Value: £50,000,000
106 Oncall Interpreters (London)
  • Reference: 012103-2021-106
  • Value: £50,000,000
107 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-107
  • Value: £50,000,000
108 Word360 (Edgbaston)
  • Reference: 012103-2021-108
  • Value: £50,000,000
109 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-109
  • Value: £50,000,000
110 Da Languages (Manchester)
  • Reference: 012103-2021-110
  • Value: £50,000,000
111 Global Translation Services (Birmingham)
  • Reference: 012103-2021-111
  • Value: £50,000,000
112 K International (Milton Keynes)
  • Reference: 012103-2021-112
  • Value: £50,000,000
113 Language Empire (Rochdale)
  • Reference: 012103-2021-113
  • Value: £50,000,000
114 Thebigword Group (Leeds)
  • Reference: 012103-2021-114
  • Value: £50,000,000
115 Oncall Interpreters (London)
  • Reference: 012103-2021-115
  • Value: £50,000,000
116 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-116
  • Value: £50,000,000
117 Word360 (Edgbaston)
  • Reference: 012103-2021-117
  • Value: £50,000,000
118 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-118
  • Value: £50,000,000
119 Da Languages (Manchester)
  • Reference: 012103-2021-119
  • Value: £50,000,000
120 Global Connections Scotland (Glasgow)
  • Reference: 012103-2021-120
  • Value: £50,000,000
121 Global Translation Services (Birmingham)
  • Reference: 012103-2021-121
  • Value: £50,000,000
122 K International (Milton Keynes)
  • Reference: 012103-2021-122
  • Value: £50,000,000
123 Language Empire (Rochdale)
  • Reference: 012103-2021-123
  • Value: £50,000,000
124 Thebigword Group (Leeds)
  • Reference: 012103-2021-124
  • Value: £50,000,000
125 Oncall Interpreters (London)
  • Reference: 012103-2021-125
  • Value: £50,000,000
126 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-126
  • Value: £50,000,000
127 Word360 (Edgbaston)
  • Reference: 012103-2021-127
  • Value: £50,000,000
128 Aa Global Language Services (Kingston upon Hull)
  • Reference: 012103-2021-128
  • Value: £50,000,000
129 Da Languages (Manchester)
  • Reference: 012103-2021-129
  • Value: £50,000,000
130 Global Translation Services (Birmingham)
  • Reference: 012103-2021-130
  • Value: £50,000,000
131 K International (Milton Keynes)
  • Reference: 012103-2021-131
  • Value: £50,000,000
132 Language Empire (Rochdale)
  • Reference: 012103-2021-132
  • Value: £50,000,000
133 Thebigword Group (Leeds)
  • Reference: 012103-2021-133
  • Value: £50,000,000
134 Oncall Interpreters (London)
  • Reference: 012103-2021-134
  • Value: £50,000,000
135 Supreme Linguistic Services (Birmingham)
  • Reference: 012103-2021-135
  • Value: £50,000,000
136 Word360 (Edgbaston)
  • Reference: 012103-2021-136
  • Value: £50,000,000
137 Da Languages (Manchester)
  • Reference: 012103-2021-137
  • Value: £50,000,000
138 Thebigword Group (Leeds)
  • Reference: 012103-2021-138
  • Value: £50,000,000
139 Oncall Interpreters (London)
  • Reference: 012103-2021-139
  • Value: £50,000,000
140 Word360 (Edgbaston)
  • Reference: 012103-2021-140
  • Value: £50,000,000
141 Worldwide Language Resources (High Wycombe)
  • Reference: 012103-2021-141
  • Value: £50,000,000

Award Criteria

Quality 70
price 30

CPV Codes

  • 79540000 - Interpretation services
  • 32232000 - Video-conferencing equipment
  • 32353000 - Sound recordings
  • 48521000 - Music or sound editing software package
  • 48740000 - Foreign language translation software package
  • 64211000 - Public-telephone services
  • 72212740 - Foreign language translation software development services
  • 75230000 - Justice services
  • 79510000 - Telephone-answering services
  • 79530000 - Translation services
  • 79821100 - Proofreading services
  • 79822300 - Typesetting services
  • 79822500 - Graphic design services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** As part of this contract award notice the following documents can be accessed at: https://www.contractsfinder.service.gov.uk/Notice/6e8152e5-b262-448f-9b90-fbfa9b... 1) Contract notice authorised customer list 2) Redacted Framework Contract The start date of this framework agreement is 10 May 2021. The expiry date of the framework agreement is 9 May 2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.

Reference

Domains