Patient/Citizen Communications & Engagement Solutions

A Contract Award Notice
by NHS SHARED BUSINESS SERVICES LTD (NHS SBS)

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£250M
Sector
TECHNOLOGY
Published
16 Nov 2021
Delivery
01 Nov 2021 to 31 Oct 2023
Deadline
09 Jul 2021 12:00

Concepts

Location

Geochart for 1 buyers and 29 suppliers

1 buyer

29 suppliers

Description

NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions. The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned. The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience. The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction. The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes. The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.

Award Detail

1 4Net Technologies (Manchester)
  • Value: £250,000,000
2 Acf Technologies (Woking)
  • Value: £250,000,000
3 Advanced Digital Innovation (Saltaire)
  • Value: £250,000,000
4 British Telecommunications (London)
  • Value: £250,000,000
5 CFH Docmail (Radstock)
  • Value: £250,000,000
6 Civica (London)
  • Value: £250,000,000
7 Conduent Business Process Solutions (London)
  • Value: £250,000,000
8 Content Guru (Bracknell)
  • Value: £250,000,000
9 Doxim Striata (Seal)
  • Value: £250,000,000
10 Drdoctor (Windsor)
  • Value: £250,000,000
11 Eboai (Rossendale)
  • Value: £250,000,000
12 Firetext Communications (Penryn)
  • Value: £250,000,000
13 Forfront (London)
  • Value: £250,000,000
14 Forth Communication (Bangor)
  • Value: £250,000,000
15 Fusion Practices (London)
  • Value: £250,000,000
16 Healthcare Communications (London)
  • Value: £250,000,000
17 Infinite Convergence Solutions (London)
  • Value: £250,000,000
18 Link Mobility (London)
  • Value: £250,000,000
19 Mba Group (London)
  • Value: £250,000,000
20 Medallia (San Francisco)
  • Value: £250,000,000
21 Multitone Electronics (Basingstoke)
  • Value: £250,000,000
22 Netcall Technology (Bedford)
  • Value: £250,000,000
23 Charles Novacroft Direct (Milton Keynes)
  • Value: £250,000,000
24 Quadient (London)
  • Value: £250,000,000
25 Service Level Management (Hadleigh)
  • Value: £250,000,000
26 Synertec (Wellington)
  • Value: £250,000,000
27 Talkdesk (San Francisco)
  • Value: £250,000,000
28 Vocera Communications (Reading)
  • Value: £250,000,000
29 Webpost (Ware)
  • Value: £250,000,000

CPV Codes

  • 32000000 - Radio, television, communication, telecommunication and related equipment
  • 32260000 - Data-transmission equipment
  • 32500000 - Telecommunications equipment and supplies
  • 32570000 - Communications equipment
  • 32573000 - Communications control system
  • 64000000 - Postal and telecommunications services
  • 64227000 - Integrated telecommunications services
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Other Information

Full documentation is available on the NHS Shared Business Services EU-Supply e-tendering portal https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=38199&B=NHSSBS User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/39

Reference

Domains